When your clients have a fire or water loss, most likely, it would be there first time they have been in that situation. At ServiceMaster Restore, we help clients navigate through this process countless times. In every case, one of the keys to our success is communication.
Our project managers walk through the damage with your client and explain what will be done using our MasterMoments Guide. The guide outlines the following:
•Contact information for all parties involved
•An inspection checklist details every area that will be reviewed to determine the entire extent of the damage.
•A detailed description of the restoration process i.e. drying, content restoration, etc.
•Frequently asked questions
•Tips for keeping their home safe in the future